Coffee = smart choice

Posted on September 12, 2008. Filed under: Work | Tags: , , , , , |

I was thinking about doing some kind of meaninful, insightful, fabulous post about great customer service….

…and then even I fell asleep at the thought. *yawn*

Which since I’m up to my ears (which = progress as I’m not longer drowning) in school and the Urban Roots article would be bad.

Anyways, I cleaned for a new client today and I totally made some rookie mistakes… I mean, like, really stupid stuff like crumbs on the counter, didn’t use enough clean micros for dusting and missed some hair and mold in the bathroom.

I went back there and fixed everything (so sick of not having a/c! It’s like the 2nd level of hell in my little car…) and took an hour off of her invoice…which, kind of sucks, because other than the obvious mistakes–her place was reeeeeallly clean. Floors were perfect, rugs all shook out or vacuumed…. But, whatever.

I am a customer service goddess.

Moral of the story?

No more 8am cleans WITHOUT coffee! (more…)

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